Privacy Policy

Last Updated: 30-06-2025

Introduction

This Privacy Policy explains how Xcelenz GmbH (hereinafter referred to as “we”, “us”, or “our”) collects, processes, and protects your personal data when you use our website, www.xcelenz.de, or interact with us through our digital channels. As a company established in Germany, we are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). By accessing our website or submitting information through forms or communications, you agree to the terms outlined in this policy.

Data Controller

The data controller responsible for the processing of your personal data is Xcelenz GmbH, Mannheimer Str. 27, 76131 Karlsruhe, HRB 800089, Amtsgericht , Stuttgart, Germany. You may contact us regarding data protection matters at info@xcelenz.de.

Scope

This policy applies to all visitors and users of our website, as well as individuals who submit information to us through forms, emails, or other online interactions.

What Personal Data We Collect

When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referrer URL, date and time of access, session duration, and the pages you visit. If you fill out any form on our website, such as our contact form, we collect the information you provide, which includes your first name, last name, email address, and message content. This data is necessary to process and respond to your inquiries.

In addition, we use cookies and analytical tools (e.g., Google Analytics) that may collect information about your behavior on our website, such as pages viewed, time spent on the site, your location (based on IP address), and interactions with specific elements. Consent for cookies and tracking is requested via our cookie banner on your first visit.

Purpose and Legal Basis for Processing

We process your personal data to provide information, respond to your queries, and improve your experience on our website. The legal basis for this processing is primarily Article 6(1)(b) GDPR for fulfilling your requests, Article 6(1)(a) GDPR for any processing based on your consent (e.g., newsletter subscriptions or analytics cookies), and Article 6(1)(f) GDPR for processing necessary to serve our legitimate interests in running and maintaining our website securely and efficiently. Where legally required, we may also process data under Article 6(1)(c) GDPR to comply with statutory obligations.

Data Disclosure

We treat your personal data with strict confidentiality and do not sell or share it with third parties for commercial purposes. However, we may disclose your data to service providers who assist us in hosting and maintaining the website, operating analytics tools, or delivering communication on our behalf. All such third-party processors are bound by data processing agreements and comply with GDPR. In cases where disclosure is required by law or mandated by court orders or public authorities, we may release your data to fulfill legal obligations.

Data Retention

Your personal data is retained only as long as necessary for the purposes outlined in this policy. Contact form submissions are stored for up to 12 months after resolution. Technical data collected through cookies is retained according to the cookie's lifespan or until you clear your browser settings. Data processed for contractual or legal reasons may be retained for up to 10 years in accordance with German commercial and tax regulations.

Cookies and Tracking

We use both essential and optional cookies to ensure our website operates smoothly and to analyze visitor behavior. Essential cookies help deliver core functionality, while optional cookies assist us in understanding how the site is used. You are asked to provide consent for optional cookies on your first visit via a cookie banner. You can adjust your preferences or withdraw your consent at any time by accessing the cookie settings or adjusting your browser options.

Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes the use of SSL encryption for data transmission and regular system monitoring. While no system is entirely immune to risks, we continuously evaluate our security protocols to ensure your data is handled with the highest degree of care.

Your Rights

As a data subject, you have the right to access your personal data (Article 15 GDPR), request correction (Article 16), request deletion (Article 17), restrict processing (Article 18), object to processing (Article 21), and request data portability (Article 20). Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to lodge a complaint with the relevant data protection authority.

Children’s Privacy

Our website is not directed to children under the age of 14. We do not knowingly collect or process data of minors without verified parental or guardian consent.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal requirements or operational changes. The most current version will always be available on our website. We encourage users to review this policy periodically. Continued use of our website following any updates will constitute acceptance of the revised terms.

Contact

If you have any questions, concerns, or requests relating to data protection or your personal data, you may contact us at:
Xcelenz GmbH
Address: Mannheimer Str. 27, 76131 Karlsruhe, HRB 800089, Amtsgericht , Stuttgart, Germany
Email: info@xcelenz.de